Politique de remboursement

Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customers are responsible for covering the shipping cost of exchange items. Please note that we do not issue refunds only store credit.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

If your item is returned and has already been worn or tried on, you will not receive a refund or store credit. Due to COVID we are not accepting returns for headwraps or bonnets that have been tried on.  Please note that store credit cannot be combined with other promotions. For hygienic purposes, we DO NOT honor refunds for used products. If your product is unused, it is eligible for store credit. 

For clothing items, please confirm your sizing using our sizing chart prior to purchasing. We only accept clothing items for exchange if the item is in the same condition as received (tags attached if included). We do not accept clothing items for exchange if there are deodorant stains, or damage due to trying items on. If your item is sent to us in that state, we can offer to send it back to you as is or we can keep the item. 

To start a return, you can contact us at contact@chiwrapz.com. 

Please note that at this time, we are not accepting international returns or exchanges

If your return is accepted, you will be responsible for the cost of the shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@chiwrapz.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We only replace accessories if they are defective or damaged. If you need to exchange it for the same item, send us an email with a picture of your item at contact@chiwrapz.com

Please note that there is a re-shipment fee for all exchanged items. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via store credit. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@chiwrapz.com.

Please note that at this time, we are not accepting international returns or exchanges